Refund policy

Because our products are handmade and food items cannot be resold, we do not accept returns or offer refunds.

Each order is carefully packed by hand to minimize movement and help prevent damage during transit. All shipments include insurance through the selected carrier.

Although we take every precaution to package orders securely, carrier handling is beyond our control. If your package arrives damaged, please file a claim directly with the shipping carrier using the insurance provided.

For specific concerns, please contact us at info@fudgeoffsugar.com within 12 hours of confirmed delivery. Include clear photographs, a video showing the issue, and any additional relevant information that may help us evaluate your claim. We review each situation on a case-by-case basis and will make every reasonable effort to address legitimate concerns.