Frequently Asked Questions

We have answered some of your burning questions and put them in one place. Inquiring minds (and grumbly tummies) need to know!
  • Yes. Our cookies and fudge are made without added sugar and are sweetened with alternatives such as allulose and monk fruit. Please always review the nutrition panel and complete ingredient statement on the individual product page before ordering.

  • Our products are made with low-carb, keto-friendly ingredients for people looking to enjoy dessert with less sugar. Because everyone’s dietary needs and goals are different, we recommend reviewing each product’s nutrition information to choose what works best for you.

  • Ingredients vary by product and flavor. You can find the complete ingredient statement and nutrition information on each product page. We believe surprises belong in birthday gifts—not ingredient lists.

  • Many of our treats contain common allergens, including nuts, eggs, milk, coconut, and other ingredients depending on the flavor. Please check each product page carefully before ordering.

    Our products are made in a kitchen that handles common allergens. If you have a severe allergy, please contact us before ordering.

  • For the best flavor and texture:

    • Room temperature: enjoy within 3–5 days of arrival
    • Refrigerated: enjoy within 8–10 days
    • Frozen: keep for 3–6 months in the original unopened heat-sealed package

    To thaw a frozen cookie, leave it sealed until it reaches room temperature before opening.

  • For the best flavor and texture:

    • Room temperature: enjoy within 5–7 days of arrival
    • Refrigerated: enjoy within 12–14 days
    • Frozen: portion into the serving size that best suits your needs. Put in a freezer safe bag or container for 3–6 months.

    To thaw frozen fudge, leave it sealed until it reaches room temperature before opening.

  • Every cookie is heat-sealed individually to help preserve freshness and make snacking easier. You can enjoy one cookie at a time without opening the entire box—an impressive display of self-control, should you possess it.

  • Every batch is mixed, portioned, and made by hand. Small variations in size, shape, color, and mix-in placement are completely normal. Your treats are handmade, not factory clones.

  • Each cookie carefully portioned at approximately 1.4 oz (40 g) before baking. They are then cooled, heat-sealed and finished with its own sticker.

    Cookies are packaged in counts of 6 and nestled securely in a white corrugated box affixed with nutrition information. This box is then nested in a larger box and surrounded by shredded packing paper.

  • Fudge is handmade and poured directly into a 16 oz container, sealed and labeled with nutrition information.

    This container is then nested in a larger box and surrounded by shredded packing paper.

  • Because our products are handmade and food items cannot be resold, we do not offer refunds or returns.

    If there is a fundamental issue with your order, please contact us promptly. We review these situations on a case-by-case basis and will do our best to address legitimate concerns.

  • Each order is packed by hand with care to help prevent movement and damage during transit. Every shipment includes insurance through the selected carrier.

    While we do everything possible to package your order securely, carrier handling is outside our control. If your package is damaged in transit, please file a claim directly with the shipping carrier using the insurance provided.

  • Our products are formulated to hold up well under typical indoor temperatures. However, chocolate items may soften or melt when exposed to extreme heat during transit.

    If high temperatures and an extended delivery time are a concern, we recommend either waiting to place your order until conditions are milder or selecting 1–2 day shipping at checkout.

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